At Tavernzila, customer satisfaction is our top priority. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

This Return & Refund Policy explains the terms and conditions for returns and refunds. By placing an order with Tavernzila, you agree to the policy outlined below.

1. Return Policy

We offer a 14-day return policy.

You may request a return within 14 calendar days from the date your order is delivered.

Unfortunately, we cannot accept returns requested after the 14-day return period unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, manuals, labels, and documentation (if applicable).
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Tavernzila reserves the right to refuse returns that do not meet these eligibility requirements.

3. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made items
  • Clearance or final sale items
  • Perishable goods (if applicable)
  • Opened personal care or hygiene products

If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating a return.

4. How to Start a Return

To initiate a return, please contact our customer support team within the 14-day return period.

Please include:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send items back without prior authorization, as unauthorized returns may delay or prevent processing.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Receiving an incorrect item
  • Receiving a damaged item
  • Receiving a defective product

We recommend using a trackable shipping service, as Tavernzila is not responsible for returned packages that are lost or damaged during transit.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and its packaging

After reviewing your request, we will determine the appropriate resolution, which may include:

  • A replacement
  • An exchange
  • A full refund

7. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are typically processed within 1–2 business days after the returned item has been inspected.

Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error.

8. Exchanges

We replace items only if they are:

  • Damaged
  • Defective
  • Incorrectly shipped

Replacement requests are subject to product availability.

If the requested replacement is unavailable, we may issue a full refund instead.

9. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process described in this policy.

10. Refund Exceptions

Refunds may be denied or reduced if:

  • The returned item has been used, damaged, or altered after delivery.
  • Original packaging, accessories, or components are missing.
  • The return request is submitted after the 14-day return period.
  • The item is listed as non-returnable under this policy.

11. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:

Tavernzila

Trade Name: Tavernzila

Website:
https://tavernzila.shop/

Contact Page:
https://tavernzila.shop/contact-2/

Address:
5360 Ave Maria Blvd Unit 110-112
Ave Maria, FL 34142
United States

Phone:
+1 (239) 799-1878

Email:
support@tavernzila.shop

Business Hours:
Monday–Friday: 9:00 AM–7:00 PM (USA Time)